Nck dongle problem I can not calculate


English:
I have a problem with my NCK dongle, I can not calculate, I have my active full dongle but I can not use the module main, I do not have any malicious software, even my computer is newly formatted and the problem persists, please i need a help nck part of the staff team.

Thank you very much in advance.
My Reseller: GsmServer

Spanish:
Tengo un problema con mi nck dongle, no puedo calcular, tengo mi dongle full activa pero no puedo usar el modulo main, no tengo ningun software mal intencionado, aun mi computador esta recien formateado y el problema persiste, por favor necesito una gran ayuda de parte del staff nck team.

Muchas gracias de ante mano.
My Reseller: Gsmserver