need help from the team

i have furious box i cant enter the suoort when i try iget
Device is banned. Contact reseller or support for details !
i need to enter the server in happy day but same error
help me plzzz

Box Username FGLIGHT1586
Box Serial Number 548108CF
Registration ID 16117
Activation Date 2010-04-21 02:12:13
Expiration Date 2011-04-21 02:12:13
Balance Available 0.00 USD
Account Status This account is expired.