Need help with first activation

The past week i buy this solution in the dongle version, i download the latest version of shell and the Falcon card activation. but when i want register the dongle always received this error message:Error Failed To Connect with server..

i’ve been tryng with somes vpn and another computers but i can’t solve it:(

i can’t find support for this box, any help or solution?

Regards and sorry for the bad english