new purchase

I just received my MFC Dongle yesterday. I am impressed by the fast shipping. My experience takes a complete down turn from there. We need better instructions. The translation is very poor. I was able to activate my MFC Dongle TODAY after many many attempts and a couple really late responses from support. Even after the activation I still receive the login error. when I try to read the serial number with the updater version I can not connect. Device firmware unable to read or something. I can not download update files even though my MFC is activated. Also very strange that when the dongle is connected to my laptop, it forces my system into CAPS LOCK. Even though I HAVE NOT TOUCHED the caps lock key. It goes back to normal and then back to caps lock randomly.