no response from team

sorry to say this that gpg team is not doing well for me i am suffering with the problem that my volcano box and as well as inferno not active its showing softdog has been locked. nobody here to help me ………………..
so much thanks to you team with your true support. i am totally shocked with this response. i purchased your box in june end and inferno key in july mid. i think i waste my money nobody helping me. i feel so proud of you team. how you take care of your new member. thanks:o