Nokia 311 no unlock but credits lost


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Nokia 311 no unlock but credits lost

BB5 FastUnlock procedure started …

Model : Nokia 311
SWVer : V 05.92 10-10-12 RM-714 (c) Nokia
Simlock verify: Ok!
Unlock code length : 20 digits
Conf key : 8000000000000000
Provider key : 2140300000000000
Country : Spain
Operator : Orange
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 1

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
=============================
LOCKS : Closed
=============================
Connection opened successfully
Waiting for communication response…
[BootRom] : 1st boot Ok!
ASIC ID: 000000030000022600010007400C192103032108
CPU ID : RAPU v21 , Features : Dead-Test , USBRPL , FullUSB
EM0 ID: 00001051
EM1 ID: 00001060
PUBLIC ID: 8C7E0000FFFB3C4041CEE07988872258ED70BE24
ASIC MODE ID: 00
ROOT KEY HASH: 3AB5DB70B45D23F1ADEEBB5734160706
ROM ID: 2CAC45E23BC33C8B
Use RAPUv21_2nd.fg , Rev : 3.0 Ver : 12.14.0
Processing RAWLOADER…
FLIC : 00400020
Req : XSR 1.6
Use RAPUv21_XSR17_alg.fg , Rev : 3.0 Ver : 12.14.0
Processing PASUBTOC …
Processing ALG …
Boot Done! 🙂
TIME : Boot time : 00:00:01

Phone initialized

BB5 unlock flow started
Connecting to server…
Connected
Authenticating…
Authenticated
Checking Client version…
Client version is valid
Processing Step #1

Server report error: [0062]

Reading Phone Info….
Connected phone – Nokia 311
Software ver : V 05.92 10-10-12 RM-714 (c) Nokia
IMEI : 355193053754549
XappVer : 000008B6
DSP Ver : MCL_5.70
PPM : V 05.92 10-10-12 RM-714 (c) Nokia OSP
CNT : Content: sp_059F7J7 V 05.92 10-10-12 RM-714 (c) Nokia
Product SN : 7B1E8DCBI
Product code : 059Q0G7
Base Prd.code: 059Q2B0
Module code : 0204748
Long Prod.SN : 0
Hardware info=======
HWID : 2003
Retu : 51
Tahvo : 00
Battery: 3842 mV
CMT BT: 19e2-4702E12
LCDVer: TPO
Lock info ===========
IMEI : 355193053754549
IMEI spNet : 3A 55 91 03 35 57 54 04
IMEI svNet : 33 55 91 03 35 57 54 24 F4

Conf key : 8000000000000000
Provider key : 2140300000000000
Country : Spain
Operator : Orange
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 1

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
=============================
LOCKS : Closed
=============================
Error collect lock info, try again
CRT308 Backup Created

SDD key status : Ok
CMLA Key status : Ok
SimLock status : Ok
Security status : Ok
PA_SimLock Version :
PA_SL30 (20 digit) phone detected…

User Code : 12345
MMC pwd : no any record found
UserDataExLevel : Full [PhoneBook, Calendar, PWD, SMS, Gallery]

Done!

please help
thx