octoplus samsung phone not in selected port

Welcome to Octoplus/Octopus Box Samsung software version 2.1.7
To connect SM-G920P phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
Platform: Samsung Android
Selected port: COM4
Selected model: SM-G920P
Detected phone model: SM-G920P
Firmware compiled date: Sat Sep 19 12:55:33 KST 2015
PDA version: G920PVPU3BOI1
CSC version: G920PSPT3BOI1
SW version: G920PVPU3BOI1
Phone SN: 00000000000
Android version: 5.1.1 (LMY47X)
Reading info…
Phone was not found on the selected port!

trying to repair imei but cant get phone to show up any tips?

can write certs but not many else