octopus box update help


please urgently need help,my octopus box refuse to update keep giving this error
Searching for server…
Server greeting: "Card updates server v.2.2"
Searching installed cards…
Found card with s/n 0102796E
Selected card: 000102796E
Updates count: 15
Updates limit: 18
Activations:
– LG – FULL (ver 2.4)
– Samsung – FULL (ver 2.4)
Creating secure connection…
Failed!
Error code: KPUINCZXCAX
Could not create secure connection!