Octopus Support not working

1. i install latest version 2.1.6 same errro

You need to login!
To login, please use Octopus Box Suit

2.install old version 1.7.5 same error

You need to login!
To login, please use Octopus Box Suit

Also update smart card fimware sucesss

and install support suit also and then open support but still same