Octopus team, i need your help!

OK, so my UART is not functioning, I’m almost 100% sure that I’ve installed the drivers correctly. I’ve also installed the box correctly, and I’m pretty sure of that because the USB method is fine. When I plug in the UART cable into the phone, it does begin to charge, so I know the cables are fine. I’m just not comprehending how to get it started. I have dialed *#0*# before plugging it in, and I have also installed the ftdibus and ftdiport to the computer’s device manager. PLEASE OCTOPUS TEAM, Remote Control my computer via Ammmyy and resolve this issue!

My Sonork ID is 1672155.