Optus/Virgin Australia order dleay

which problem in service …Optus/Virgin Australia

i paced order but still can’t unlock……

Order # : 507843
IMEI # : 013263001189132
Code : –
Submited At : 2016-01-13 09:50:42
Replied At : –
Comments :
871

server time 1/2 days but can’t done my order…..

please chek my imei………………….