Order Delayed for 5th Time, No Response from Support!!

Dear AUG Support,

I’ve been trying to reach you via Gmail (thynha88@gmail.com) for support,
But you didn’t answer my last 10 mails!!!, What kind of support this is!!,
This IMEI has been submitted for like 5 times, Everytime it gets "delayed" then i request "reprocess" or i "re-submit", Now customer is very angry, He needs his phone, But i can’t give it to him, Cuz it’s still "In Process"!!!,
For the million-time, Please CANCEL this order, This is enough, It’s been a month now!!!
if you don’t care about your business, i DO.

Thanks in advance