Passport SQW100-4 fail to remove protect

Hi supporter, this morning i buy full license for working remove blackberry ID protect for Passport Silver, i attempt to try 2 times but always fail, pls correct

Chimera Mobile Phone Utility version: 9.30.1426 @ 2016-02-18

[BlackBerry Protect remove procedure started.]
Phone is in loader mode

Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo

Downloading files
10.3.2.680_qc8974qc8960.factory_sfi_hybrid_qc8974. desktop-10.3.2.680-nto+armle-v7+signed.bar
qc8974.wtr2-10.3.2.681-nto+armle-v7+signed.bar
All files downloaded.

Flashing file
10.3.2.680_qc8974qc8960.factory_sfi_hybrid_qc8974. desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected

Flashing file
qc8974.wtr2-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished

Waiting for the phone connection.
?Turn on your phone and wait for the Chimera logo.
Phone is in loader mode
Connected to loader
Querying meminfo

Downloading files
10.3.2.680_qc8974qc8960.factory_sfi_hybrid_qc8974. desktop-10.3.2.680-nto+armle-v7+signed.bar
qc8974.wtr2-10.3.2.681-nto+armle-v7+signed.bar
All files downloaded.

Flashing file
qc8974.wtr2-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected

Flashing file
10.3.2.680_qc8974qc8960.factory_sfi_hybrid_qc8974. desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Could not connect in expected mode.
Finished at local time: [02.18.16 11:46:11]
WorkID: 9328821