Plaese Help

i need help i cant update my box firmware
Note: i dont have a JTAG what i have is a Ocotpus Box

update log:

the card is valid card (TOP). Activations: JTAG
selected card: 0000048464
update count: 2
update Limit: 15
-JTAG ver2.4
trying to activate octopus LG module
Activation String checking faild!
Plaese contact to you resseller