pleas help team

i try update firmware my dongle but my acount is suspend

here the log

Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to
See more information in F:\BOX\BEST\DongleManager\DongleManager.log file.