Please Help using octopus box

at this phone im having so much trouble getting my phone to unlock or read correctly and all drivers and everything right but the phone doesn’t read i have tried different phones and plugs all original, my s6 not reading or detecting but does sucessfully unlock read it rooted and stuff but cant read and lgs no luck drivers are installed and everything, i even tried a diffreent computer, at this point idk whats wrong please someone help me even if you usb director and teamviewer to see whats wrong, its been a month and i only unlocks a s5 sprint the, other phones i haveing trouble with please someone help i am willing to pay you on paypal as friends and family after you help me as a thank you and donation, but only after not for ur time cz if u spend an hour and nothing fix im still in point A, but if you help me and get it working and everything good or we get somewhere ill be more than happy for pay you… but someone please help and yes i have contacted support and they gave me yahoo messenger and icq and skype and i added them on yahoo and skype but they are not online idk…