Please help Z3X BOX stopped working

Hello Team

I was using my box and suddenly the next time I wanted to connect to my PC I found the error card not found while the RX TX & Power lights are steady on (normally they are on/off/flash when connected to pc)

I checked and found the usb connector is "PUSHED" back (just the back part) as you see in the picture and detecting as a unknown device in DM and RX TX & Power lights are always on when connected!

any clue what is going wrong with the box? :confused: