Please refund sprint clean imei

Two weeks and nothing happen with my iphone 6 sprint clean imei request.
Sent email to thynha88@gmail.com and nothing happen too.
Please cancel and refund all my balance to my Paypal.
Imei: 359245068510211
Order id: 61480
User id: rraldy
Paypal: reynaldy.rizky@gmail.com
Thank you