plz team help cant reset eelock or email


i have samsung g928f edge plus for reset email but it wont let me do plz help how to remove that email acount thanks

Reset FRP Lock
06/01/2016
18:21:00

SW Change
06/01/2016
18:21:00

Reset EE Lock
06/01/2016
18:21:00

Reset EE Lock
06/01/2016
18:21:00

Reset Reactivation Lock
06/01/2016
18:21:00

[Reset EE lock started]

Processing…
Waiting for download mode.
Connecting.
Initializing.
Reading PIT.
Reseting.
Unable to reset.
Finished at local time: [01.07.16 10:31:10]
WorkID: 8664926