Problem with Alcatel Repair by logs

Hello i am facing an issue i try to generate the file to repair but i got the message i don’t have credits when i already paid for them.
Please check.

Code:

Box Username        FGBOX40
Order Details
Order ID        2952
Status        Paid
Date        15 October 2016, 01:31:01
Total        10.00 USD
Payment Method        Credits
Shipping Method       
Shipping Costs        0.00 USD
Comment


Code:

Connecting to server ...
Authorisation process started ...
Device ID [SERIAL]: XXXXXXXX
Happy Day: OFF

Visit www.oneunlock.com for the best imei unlock source !

PACK(S) ALLOWED TO UPDATE ON DEVICE:
PACK 1, PACK 2, PACK 3, PACK 4, PACK 5, PACK 6, PACK 7, PACK 8, PACK 11

Requesting data from server ! Wait please ...

You don't have any credits left !
Time needed - 00:00:08