problem with my dongle

i have FG dongle

last year i active all packs 1 to 13

this year its expir its one year activation

now i change pack on happy day..

its gives me error..

Connecting to server …
Authorisation process started …
Device serial number and username mismatch ! Please contact your reseller for additional informations !
Time needed – 00:00:08

this last year full packs activtion dates and sucess date

Code : 249 credits, Successfully transfered credit to user’s account!
Submited On : 2014/02/03 21:13:39
Replied on : 2014/02/03 21:17:09
Serial Number : Bling6362
Comments : Box Username Bling6362 Box Serial Number 84805052 Registration ID 15487 Activation Date 2010-04-21 02:12:13 Expiration Date 2011-04-21 02:12:13 Balance Available 0.00 USD Account Status This account is expired.

plz. sir check this matter .. and explain to me. what is issue

i want to change the packs and also next few days i will active one year activation…