proplem withe sn dongle

hello sir

i have proplem with my dongle

DongleManager [Infinity-Box] v1.63 [31-05-2016 21:13:08]
PC HWID: A20A239CD1A56E346C89922765903A7D
Card-Reader: FT SCR2000 0
HWID: 0108637A147D1292
Type: [BEST] S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.

sn : ؟؟؟؟؟؟