Protocol error. any solution A500W


Chimera Mobile Phone Utility version: 9.30.1426 @ 2016-02-18

Printing phone history

Unlock
18/02/2016
9:58:22
PM

[Unlock phone started]

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A500W
Sales Code: FMC
Country Code: Canada
Timezone: America/Edmonton
Android Version: 5.0.2 [LRX22G]
Build Date: Tue Oct 13 23:35:52 KST 2015
PDA Version: A500WVLU1AOJ3 [october 2015, rev3]
Phone Version: A500WVLU1AOJ3 [october 2015, rev3]
CSC Version: A500WOYA1AOJ3 [october 2015, rev3]
Product Code: SM-A500WZKAFMC
HIDSw Version: A500WVLU1AOJ3/A500WOYA1AOJ3/A500WVLU1AOJ3/A500WVLU1AOJ3
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: R58GB2YP02W
Imei: 3515750xxxx3687
Unique Number: CQ300EABA9B36A2
Connections: AT,MTP
Battery Status: 3.91V (57%)
Network Type: GSM
SIM Status: ABSENT
Knox Version: v30
Warranty Bit: 0

Checking root state…
Not rooted.
There is no backup, because there is no root access.

Unlocking…
Trying on SAMSUNG Mobile USB Serial Port (COM198)
Protocol error.
Unable to unlock.

Finished at local time: [02.18.16 14:58:53]
WorkID: 9345119