Q20 unlocking failed plus took my credit

hey, I had a 70 credit and I bought 100 credit then I am try to unlock q20 but sw was downloading the file and it stop in the middle and ask me enter my user name and psw but I am using chimera dongle but I enter my info but now It says I don’t have credit..i had 160 credit but now left 30 credit and phone also not unlock can u help me here..

and this my worked