refund my credit

my icloud later rejected after long time but imei reject money no refund

Order : 7A35 IMEI : 354390062793143 Code : rejected Submited On : 2016/03/03 01:49:51 Replied on:2016/04/18 12:16:21
i try place order it bounce bac
ERROR 096 ReferenceID 13094
please retify it