response as “refund make oder in other icloud service”


pls check and correct this.-

[order#496802
status:In Process
description:ICloud Activation Remove – IPhone 6/6+/5s/5c/5/4s/4 (Clean Imei Only) Slow
imei:35204507328XXX9
response:refund make oder in other icloud service]

why response as "refund" but credits still not refund.
i need to consume the credits in other orders.

BR,