s10-231u imei repair problem

2016-06-19 14:46:10.351 Autodetect started!
2016-06-19 14:46:10.398 Found COM port: COM32
2016-06-19 14:46:11.412 Start read phone info!
2016-06-19 14:46:11.412 Open port COM32 (DBAdapter Reserved Interface (COM32))…
2016-06-19 14:46:11.537 Phone authorize start
2016-06-19 14:46:11.537 Phone authorize fail!

2016-06-19 14:46:11.553 ERROR!

unknown responce!

what should we do?