samsung E500F reactivation lock problem

Hello sir

Here is log

Port : COM108 : SAMSUNG Mobile USB Modem #4
Baud Rate : 921600
Device : Samsung
Operation : Samsung Reactivation Lock Reset
Opening Port… OK
Checking for Phone… Error
Port Closed.
Operation Failed!
Elapsed Time: 00:06
Module Ver. [1.8]

any solution plz.

Thanks