samsung G925i reset screen lock error

Operation: Reset Pattern Lock
Selected model: SM-G925I
Software version: 26.5

Checking Recovery file… OK
Searching server… OK
Compare local and server file… OK (up to date)
Searching USB Flash Interface… detected COM54
Setup connection… OK
Reading data from phone… error

Done with Samsung Tool PRO v.26.5

I have downgraded the software without success I am getting the above error