samsung j5 unable to unlock

Chimera Mobile Phone Utility version: 11.63.1753 @ 2016-10-10

Printing phone history

Unlock
2016-10-09
17:46:07

[Unlock phone started]
 Unable to detect imei number.

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J500FN
Sales Code: TCL
Country Code: Portugal
Timezone: America/St_Johns
Android Version: 6.0.1 [MMB29M]
Build Date: Fri Aug 26 14:52:25 KST 2016
PDA Version: J500FNXXU1BPH3 [august 2016, rev3]
Phone Version: J500FNXXU1BPG3 [july 2016, rev3]
CSC Version: J500FNVFR1BPI1 [september 2016, rev1]
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: RV8GA0D40TH
Battery Status: 4.17V (98%)
Network Type: GSM
SIM Status: ABSENT
Knox Version: v30
Warranty Bit: 1
Security Patch: 2016-09-01

Checking root state…
Not rooted.
There is no backup, because there is no root access.

Unlocking…
Trying on SAMSUNG Mobile USB Serial Port (COM633)
Protocol error.
Trying on SAMSUNG Mobile USB Serial Port (COM633)
Protocol error.
Trying on SAMSUNG Mobile USB Serial Port (COM633)
Protocol error.
Unable to unlock.
Finished at local time: [10.10.16 15:50:20]
WorkID: 14107965