Samsung S5 Mini G 800

i checked the Software but i did not found the Samsung S5 mini G800.

how you can help i am writing for the 2nd Time. Before i write for samsung s3 Android version 4.3. but i got no help.
do you have any solution for me.
like as professional, is this company give us support for problems or we will only get this answer (Wait for next update).
if you have no solution for me means i buy the product from you and then i loose my two in this way your next update have no benefit for me.

this is not support.

if you support like this means this is not business style communication.
anyway take it as positive and think about this.i am not criticizing you.

Basically i am expecting some Product Support.
i hope you will give me answer
Best Wishes