samsung s6 edge prob unlock

[Unlock phone started]

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G925W8
Sales Code: VTR
Country Code: CANADA
Timezone: America/Toronto
Android Version: 6.0.1 [MMB29K]
Build Date: Fri Mar 18 20:37:17 KST 2016
PDA Version: G925W8VLU3CPC5 [march 2016, rev5]
Phone Version: G925W8VLU3CPC5 [march 2016, rev5]
CSC Version: G925W8OYA3CPC5 [march 2016, rev5]
Product Code: SM-G925WZKAVTR
HIDSw Version: G925W8VLU3CPC5/G925W8OYA3CPC5/G925W8VLU3CPC5/G925W8VLU3CPC5
Board Platform: EXYNOS5
Modem Platform: SHANNON333
Serial Number: R58G612SW3T
Imei: 358758061689197
Unique Number: 05157DF59C5F560D
Connections: AT,MTP
Battery Status: 3.73V (36%)
Network Type: GSM
Knox Version: v30
Warranty Bit: 0
Security Patch: 2016-04-02

Using new security.

Checking custom root image…
This model is not available custom root image.
Unable to root. Retry or root manually. Click here to download rooting tools.
Finished at local time: [04.20.16 17:46:44]
WorkID: 10429858

I just want to know what the problem:mad::mad::mad: