smart card problem

hi when i try update my smart card app hang ang give me error
now my smart card not accept update firmware and not work
any one have solution

DongleManager [Infinity-Box] v1.61 [2/19/2016 6:43:51 PM]
PC HWID:
Card-Reader:
HWID:
Type: [BEST] S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to dongle@infinity-box.com