Support for box

Hi, My box was working fine all of a sudden its stopped working now says "Loading device driver dll…error" then tells me to reinstall latest box drivers from support. I have unistalled and installed drivers plenty of times and the box installed older version of the box gives me a linusb error install the dll for that but still not luck, Can somebody please give me support or help via teamviewer to see what i am doing wrong or fix the issue for me please..

Thanks in advance