to product supporter

dear product supporter you have deleted my last post without any help to
i think this is a kind of responsibility escape
now please give me a hand
i can not install the last two updates
24.3 & 24.4 of samsung tool pro
because i got this message at the end of installation " program damaged "
i try both way
full uninstall the previous version
update from previous software itself
now what should i do
and well you please don,t delete this thread