Urgent octopus reply my problem

How to repair this problem The card is blocked .Please update your card

allready install new version 2.1.4 samsung and lg tools ,but onces i open this software on my destop os windows 10 32 bit ang windows 7 32 bit my card is blocked so decide to clean the card found on my gsm box and i’ll try to use latest and low version software my card was block 5 days now my octopus not used:(

Please help Octopus support fot this problem ……..

see picture:

http://c51i.imgup.net/oct1b2b3.jpg

http://h42i.imgup.net/oct248fb.jpg

http://s08i.imgup.net/oct38994.jpg
http://o34i.imgup.net/oct4b711.jpg

br:killer3477