” usb device not recognozed error” in samsung s3 and note 3, using z3x tool pro, help

I am using z3x tool pro 24.1, everytime i am using this tool on samsung s4 i337M canadian model its showing me error message " usb device not recognized"
these are the following steps we tried
1) tried with different micro usb cable no luck
2) tried in different ports but no luck
3) tried updating samsung kies for latest drivers no luck
4) replaced samsung s4 charging port but still no luck

any other suggestion how could i unlock this phone using z3x tool pro 24.1 ?