volcano box not found any mobile on comport

my volcano box not detact any mobile on volcano box com port

Available Ports:COM3 COM4 COM162
Detection initiated, connect the phone and power on it…
Vcc: null
Gnd: 5
Failed to detect.
>>Pinouts are not fonud!

its show gnd and vcc but not connect any mobile
if i set manually pin out and insert battery then easily connect
how to solve please