VOLCANO MERAPI VER 1.4.5 Bad Tool Bad Software

Hi,

Since I buy VOLCANO MERAPI , i cannot enjoy the tool, there some many error yesterday I cleared virus the phone dead after format as per description that after clear virus format the phone, then even when i formated the phone some times kill the imei , this was done to Tecno J7 which i just revival with sp flashtool. Some times when i want to use software , some of them not function it just say?-
11:20:37 > Connecting to server…
11:21:31 > Connecting to server…OK!
11:21:31 > Getting function information from server…
11:21:34 > Getting function information from server…OK!
11:22:33 > Please download the complete package.
11:22:35 > Please download the complete package.
11:22:35 > Please download the complete package.
11:22:36 > Please download the complete package.
11:22:36 > Please download the complete package.
11:22:39 > Please download the complete package.
11:22:40 > Please download the complete package.
11:22:40 > Please download the complete package.
11:22:42 > Please download the complete package.
11:22:43 > Please download the complete package.
11:22:51 > Access to functional permissions from server…
11:22:54 > Access to functional permissions from server…OK!
11:24:11 > Access to functional permissions from server…
11:24:19 > Access to functional permissions from server…OK!
11:24:52 > Access to functional permissions from server…
11:24:55 > Access to functional permissions from server…OK!
11:25:20 > Access to functional permissions from server…
11:25:30 > Access to functional permissions from server…OK!
11:25:50 > Access to functional permissions from server…
11:25:58 > Access to functional permissions from server…OK!
11:26:10 > Please download the complete package.
11:26:13 > Please download the complete package.
11:26:14 > Please download the complete package
what is this, why cannot be stand alone tool if some application not available on the main software? why we loose money because of your bad update?