volcano software problems

hi all i just installed volcano on my new pc:
windows 7 Pro 64 Bits
when i open volcano software it opened corectly and detect
phones without problem( i have now 3 phones SPD SC8810/6820)
all detected but when i tried to READ INFO software failed and hang try 4 different version but same only 3.0.4 success but after format with this
phones not format at all because google account not solved

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Detecting D+ and D-…
Vcc: null
Gnd: 7
Detection initiated…
D+ = 4, D- = 3
Detection D+/D- with 6,68 seconds.
Continue to detect BOOT pin…
Found [SPD] USB device: SCI USB2Serial,(VID_1782&PID_4D00)
BOOT(Pull Down) = 5
Detection completed.
Setting pinouts…
Find USB device:SCI USB2Serial (COM8), (VID_1782&PID_4D00)
Pinout setting complete.
Detection initiated…
Vcc: null
Gnd: 7
Analyzing D+ and D-…
D+ = 4, D- = 3
Detection D+/D- with 6,15 seconds.
Continue to detect BOOT pin…
Found [SPD] USB device: SCI USB2Serial,(VID_1782&PID_4D00)
BOOT(Pull Down) = 5
Setting…
Find USB device:SCI USB2Serial (COM8), (VID_1782&PID_4D00)
Pinouts setting complete!

Internal version: SPRD3
Boot downloaded.
Start boot please wait a moment….
Spreadtrum Boot Block version 1.1
Boot downloaded.
CPU TYPE:SC8810/6820 [88100040]
Flash ID: 00AD00BC90555400
Flash Type:[Hyundai] NAND_HY27UT088G2A
FLASH LEN:0x20000000
mtdparts=sprd-nand:256k(spl),512k(2ndbl),256k(params),512k(vmjal una),10m(modem),3840k(fixnv),3840k(backupfixnv),51 20k(dsp),3840k(runtimenv),10m(boot),10m(recovery), 200m(system),180m(userdata),60m(cache),256k(misc), 1m(boot_logo),1m(fastboot_logo),3840k(productinfo) ,512k(kpanic),512k(simlock),10m(intmemory)
Analysis flash internal data successfully.
Detection initiated…
Vcc: null
Gnd: 7
Analyzing D+ and D-…
D+ = 4, D- = 3
Detection D+/D- with 6,60 seconds.
Continue to detect BOOT pin…
Found [SPD] USB device: SCI USB2Serial,(VID_1782&PID_4D00)
BOOT(Pull Down) = 5
Setting…
Find USB device:SCI USB2Serial (COM8), (VID_1782&PID_4D00)
Pinouts setting complete!

Internal version: SPRD3
Boot downloaded.
Start boot please wait a moment….
Spreadtrum Boot Block version 1.1
Boot downloaded.
Boot downloaded.
Flash ID: 00AD00BC9055
Flash Type:[Hyundai] NAND_HY27UT088G2A
FLASH LEN:0x20000000
>>The phone is setting back to Factory…

please help me
thank to all:confused::confused::eek: