waiting action..since 2 weeks..

I submit this on 31/1/16 but its still shows waiting action. Please support can you process my order. It will be highly appreciated.

Submited On : 2016/01/31 07:31:41
Waiting Action
iCloud Removing (All in One) Service – Clean/Premium All Supported (ID Info. need for this service) 352062066330782.
Thanks and regard.