what can i do for next

dear sir,

my cm2 dongle is blocked

i update the dongle manager

log are that

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
———- Process started: 15/02/2017 11:50:01 ———-
DongleManager [Infinity-Box] v1.67 [15/02/2017 11:50:01]
PC HWID: 0038998500DB10F2E37E58DABBADD494
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000E55E12BF4082
Type: Main Infinity-Box/Dongle S/N: BD7CE55E Version: 0135.02
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

i checked this in this tread
How to fix Dongle is Blocked – step-by-step instruction – Example #1

problem not solved

is there expert to fix my problem