why there is no cancel button in every over delayed orders

on every trusted unlocking site here, the most difficult part is to cancel the delayed process, like weeks delayed of orders, im always facing the truth about cancellation of over delaying processs from my source, cos its hard to communicate with them via email, at this point they giving us huge headache with the complaining customer,

its our right to cancel the delayed job because we are working for the money and for the good feedbacks of every customer we encountering everyday, and we already paid for the funds, i think cancel button should be added if the time exceeded on the service time-frame they put on for us to not having bad feedbacks to our established online NAME.