XTC “Check Keycard Fail” cannot get clip ID

a regular problem has reared its head again and my clip is once again failing to s-off with the Check Keycard Failed error, normally it is fixed by contacting support with the dongle id and then reactivating but when i run xtc client i just get a "XTC 2 Clip is not Found" error, i have tried it on several computers and a with new ribbon but the result is always the same

so i cant get the dongle id