z3x box installation problem

i am running windows 7 ultimate 64bit

i use a blue z3x box
my box works for unlocking with usb cable but i cannot get it to install so the box can be recognized with a com port label…

i have tried various recommendations
in device manager i see smart card….
i have tried some drivers and for a while it was installed and smart card goes away buy i cannot get the z3x box to identify a com port