credits deducted but phone not unlock

dear team
i tried two times bb z10 bb protection remove both times get failed after chimera logo
but credits deducted both time and not refunded yet
please refund credits
username kapilgupta

Removed -95 CRD44 CRDJun 18, 2017Credit cost of #22573589 job.Added 100 CRD139 CRDJun 18, 2017Credit transfer from gsmsalmanRemoved -95 CRD39 CRDJun 17, 2017Credit cost of #22548233 job.Added 100 CRD134 CRDJun 17, 2017Credit transfer from gsmsalman

Code:

#22573589Jun 18, 2017BlackberryBlackBerry Z10 STL100-1Remove BlackBerry ProtectError#22548233Jun 17, 2017BlackberryBlackBerry Z10 STL100-1Remove BlackBerry ProtectError#22544969Jun 17, 2017BlackberryBlackBerry Z10 STL100-1Remove BlackBerry ProtectError#22543200Jun 17, 2017BlackberryBlackBerry Z10 STL100-1SW ChangeFinished